Your privacy is our priority

dahka7 Privacy Policy

Find out clearly how your personal information is collected, used, and kept secure — everything explained transparently.

Effective Date: 1 January 2026 | Last Updated: 1 January 2026
Table of Contents

1 Introduction

dahka7 ("we", "our", or "the platform") provides a reliable online betting and gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains how dahka7 collects your personal information, the purposes for which it is used, and how it is kept secure.

By using our website, you consent to the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our services.

Important: This Policy applies to all dahka7 services — including website browsing, account registration, deposits and withdrawals, and gameplay.

2 Types of Information Collected

dahka7 may collect the following types of information:

2.1 Personal Identity Information

  • Full name and date of birth
  • National ID or passport number (for KYC verification)
  • Email address and mobile number
  • Residential address

2.2 Financial Information

  • bKash, Nagad, Rocket, or Upay account numbers (for transaction processing only)
  • Bank account details (for bank transfers)
  • Deposit and withdrawal history

2.3 Technical Information

  • IP address and device type
  • Browser type and version
  • Login date and time (Bangladesh Standard Time, BST UTC+6)
  • Page visit data and session duration

2.4 Gaming Activity Information

  • Game history, bet amounts, and results
  • Bonus claims and wagering records
  • Responsible gaming preferences and limits

3 How We Collect Information

We collect information in the following ways:

  • Directly provided: When you open an account, complete KYC verification, or contact our support team, information is collected directly from you.
  • Automatic collection: Technical information is collected automatically through cookies, web beacons, and log files.
  • Payment processing: Financial transaction data is collected through mobile banking services such as bKash, Nagad, Rocket, and Upay.
  • From third parties: In certain cases, information may be received from identity verification services and fraud prevention agencies.

4 Purpose of Using Information

dahka7 uses your information for the following legitimate purposes:

4.1 Service Delivery and Operations

  • Account creation, verification, and management
  • Processing financial transactions including deposits and withdrawals
  • Providing bonuses and promotional offers
  • 24/7 customer support and live chat assistance

4.2 Security and Compliance

  • Verifying your identity (KYC) and confirming age (for users aged 21 and above only)
  • Preventing fraud, money laundering, and other illegal activities
  • Protecting the security and integrity of the platform

4.3 Service Improvement

  • Personalising and improving the gaming experience
  • Keeping you informed about relevant offers and promotions
  • Analysing gaming patterns to ensure responsible gaming

5 Information Sharing and Disclosure

dahka7 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

  • Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banks to complete financial transactions.
  • Technology service providers: Information is shared with contracted partners for hosting, cybersecurity, and data analytics services, who operate under strict confidentiality agreements.
  • Game software providers: Minimal information may be shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe for the technical requirements of game operations.
  • Legal obligations: Information may be disclosed to comply with court orders, lawful requests from investigative authorities, or applicable law.
  • Business transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred, provided the new entity is bound to comply with this Privacy Policy.
Our commitment: dahka7 never sells your information to advertisers or unrelated third parties.

6 Data Retention Period

dahka7 retains your information only for as long as necessary. The specific periods are set out below:

  • Account information: For the duration the account is active and for at least 5 years after closure.
  • Financial transaction records: A minimum of 7 years as required by law.
  • KYC verification documents: Up to 5 years after account closure.
  • Gaming history: 3 years from the date of account closure.
  • Cookies and technical logs: A maximum of 12 months.

Once the specified retention period has passed, your information is securely deleted or anonymised in a way that you can no longer be identified.

7 Security Measures

dahka7 uses industry-standard security technologies to protect your information:

  • SSL Encryption (SSL/TLS): All data exchanged between your browser and our servers is transmitted in encrypted form.
  • Data encryption: Sensitive stored information (passwords, financial data) is kept encrypted.
  • Access controls: Only authorised staff have access to relevant information, and every access is logged.
  • Two-step verification: An option is available to add an extra layer of security to your account.
  • Regular security audits: Our system security is reviewed and updated on a regular basis.
  • Firewall and intrusion detection: Advanced technologies are used to protect against cyber attacks.
Caution: No method on the internet is 100% secure. Please keep your password confidential and contact [email protected] immediately if you notice any suspicious activity.

8 Cookie Policy

The dahka7 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

8.1 Types of Cookies

  • Essential cookies: Required for login sessions and core site functionality — these cannot be disabled.
  • Functional cookies: Remember your language preferences and page settings.
  • Analytics cookies: Collect anonymous data to understand how the site is used.

8.2 Cookie Controls

You can delete or disable cookies at any time from your browser settings. However, disabling essential cookies may cause some site features to not work correctly.

9 Your Rights

You have the following rights regarding your personal information:

  • Right of access: The right to know what information we hold about you.
  • Right to rectification: The right to request correction of inaccurate or incomplete information.
  • Right to erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
  • Right to restrict processing: The right to request that the processing of your information be restricted for specific reasons.
  • Right to object: The right to object to marketing communications.
  • Right to data portability: The right to receive your information in a structured, machine-readable format.

To exercise any of the above rights, email [email protected] or contact us via our 24/7 live chat. We will aim to respond to your request within 30 working days.

10 Children's Privacy Protection

dahka7's services are intended solely for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

If we become aware that information from a minor has been collected unintentionally, we will immediately delete that information and close the relevant account.

If a parent or guardian believes their child's information has been collected by mistake, please contact [email protected].

11 Third-Party Services and Links

Our platform integrates game software service providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, JILI, PG Soft, Spribe, Ezugi, etc.). These third-party services have their own privacy policies and are not governed by this dahka7 Policy.

We are not responsible for the privacy practices of these third parties. We therefore recommend that you review the privacy policy of each service provider separately.

12 Changes to the Privacy Policy

dahka7 reserves the right to amend or update this Privacy Policy from time to time. When significant changes are made, we will:

  • Publish a notice on our website.
  • Send a notification to your registered email address.
  • Update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes will be taken as your acceptance of the revised Policy. We recommend reviewing this page regularly.

13 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

We take any privacy-related complaints seriously and try to resolve them as quickly as possible.

Please note: dahka7 will never ask for your full password or payment PIN via email or live chat. If you receive such a request, notify us immediately.